Services & support
Consultation & layout
Share your floor plan or a few photos. We suggest zoning, quantities and an equipment list matched to your users and budget.
- 2D layout with equipment placement
- Power, ceiling and floor-loading checks
- Equipment list with alternatives
Delivery & installation
Our own technicians unload, assemble, level and test every machine, then walk your team through safe use and daily care.
- Scheduled delivery windows
- Assembly, levelling and test run
- Packaging removed
- Handover walkthrough
Preventive maintenance
Scheduled visits for belt, deck, cable and upholstery checks, with a written service report after every visit.
- Quarterly or monthly visits
- Lubrication, alignment, cable checks
- Service report per machine
- Priority breakdown response
Repairs
Raise a repair request on WhatsApp with a photo or short video of the issue and our service desk will schedule a visit.
- Treadmill motors, boards and belts
- Cable and pulley replacement
- Upholstery repair
Spare parts
Common wear parts are stocked for the equipment we supply. Send the model and serial number for anything else.
- Running belts and decks
- Cables, pulleys, bearings
- Pads, grips and pins
Warranty & support
Every quotation states the frame, parts and labour warranty for each product. Warranty claims are handled by the same team that installed your equipment.
- Written warranty per product
- Single service desk
- Visit tracking
Raise a service request.
For repairs, AMC enquiries, spare parts and warranty claims. Photos or a short video help us arrive with the right parts.
Brand, model and serial number if you have it.
Service questions
Is installation included?
Installation is included for equipment that needs assembly. Your quotation lists exactly what is included for each item.
What do I need to prepare on site?
A clear access route, a finished floor (or our flooring), and a dedicated power socket near each motorised treadmill or climber. We will confirm specifics during the survey.
Do you offer annual maintenance contracts (AMC)?
Yes, with monthly or quarterly visits and a written service report. AMCs are available for equipment we supplied and, after inspection, for most other brands.
How does warranty work?
Each quotation lists frame, parts and labour warranty per product. Raise a claim through WhatsApp or the service form with the model, serial number and a photo or video.